Responsible Gambling with turbo99
Gambling is entertainment. When it becomes more than that, turbo99 is here with you — with self-control tools, clear guidelines and ongoing support to help players in Malaysia play responsibly.
Six Pillars of Responsible Gambling
turbo99 builds a gambling environment that looks after players' interests — not just their enjoyment.
21-Year Age Limit
Gambling at turbo99 is open only to players aged 21 and above. Account verification is carried out to ensure this requirement is fully observed.
Personal Deposit Limits
Players can set their own daily, weekly or monthly deposit limits. These limits help you stay within your set budget without being driven to overspend.
Session Time Limits
Set how long you want to play. When the time limit is reached, the system will remind you — so you do not lose track of life beyond the screen. ⏱️
Self-Exclusion
Players who feel they need a break can apply for self-exclusion — either for a temporary period or permanently. The account will be blocked immediately once the application is submitted.
Loss Limits
You can set a maximum loss amount you are willing to absorb within a given period. Once this limit is reached, the turbo99 system will pause betting activity temporarily.
Ongoing Support
The turbo99 support team is available 24/7 via live chat and email in Malay and English — including for matters related to responsible gambling. 💬
Signs of At-Risk Gambling
Recognising the signs early helps you take the right steps. Here are some indicators that deserve serious attention.
Always Remember
- Gambling is entertainment, not a source of income
- Game outcomes are random and cannot be predicted
- Only play with money you can afford to lose
- Take regular breaks while playing
- Do not chase losses — it is a dangerous strategy
Control Is in Your Hands
turbo99 provides a range of tools that you can activate or adjust at any time through your account — no waiting or approval required.
Adjustable Deposit Limits
Set your maximum deposit amount per day, week or month. Limits can be reduced immediately, but increases require a waiting period of a few days for your protection.
Play Time Reminders
The turbo99 system will send a notification once you have played for the duration you set. This helps you stay aware of the time spent without interrupting your active session.
Temporary Break (Cool-Off)
If you want a short break, you can activate a cool-off period of 24 hours, 7 days or 30 days. During this time, your account will be blocked from any betting activity.
Full Self-Exclusion
For long-term exclusion, players can request that their account be fully closed. This is a final step that blocks access at a higher level and cannot be reversed arbitrarily.
How to Apply for Self-Exclusion
The process is straightforward and will be carried out promptly. No interrogation, no obstacles — your privacy is fully protected.
Contact turbo99 Support
Start by reaching out to our support team via live chat or email. State your intention to undergo self-exclusion. We are ready to assist in Malay.
Choose Your Exclusion Period
State the duration you want — whether six months, one year, or a permanent exclusion. Our team will explain the available options based on your needs.
Confirmation and Execution
Once the application is submitted, the account will be blocked within a short period. Any remaining balance in the account will be processed according to turbo99's standard procedure.
Support After Exclusion
turbo99 will remove you from the promotional and marketing email list. We also encourage you to seek professional support throughout your recovery period.
Join the Responsible Gambling Community
turbo99 welcomes players who play with control and awareness. Start your responsible gambling experience today — with a minimum deposit of RM10 and access to all our self-control tools.
Questions About Responsible Gambling
Answers to the most frequently asked questions by turbo99 players.